Reservations and General Information
We're here to help and answer just about any question you have. Feel free to contact us at the
numbers listed below!
Toll-Free/Anchorage
Phone: (800) 866-8394 / (907) 266-8394
Fax: (907) 266-8391
Group of 10 or more? See below for our Group's Only Desk Information.
Accounting Department - REFUNDS AND RECEIPTS ONLY
Phone: (800) 866-8477
Fax: (907) 266-8378
Email Refunds Request
Email Receipts Request
* Please note that receipt requests will be charged a $10.00 research fee per ticket number.
* Please note that refundable tickets will incur a $10.00 fee for refund per ticket number.
Baggage Service/Lost and Found
Anchorage - (907) 865-8735
Aniak - (907) 675-4572
Fairbanks - (907) 374-9018
Bethel - (907) 543-1518
Kodiak - (907) 487-4363
Kenai - (907) 283-3028
Homer - (907) 235-5205
Valdez - (907) 835-2636
Cordova - (907) 424-3278
Unalakleet - (907) 624-3595
Barrow - (907) 852-8333
Deadhorse - (907) 659-9222
Nome - (907) 443-2414
Kotzebue - (907) 442-2936
St. Marys - (907) 438-2247
Galena - (907) 656-1875
Note: Within the first 5 days of making your claim, please contact the airport where you placed your baggage claim, after 5 days please contact Central Baggage Service at (907) 266-8471.
To expedite your claim you must download the form located below.
Email Baggage Service Team
Baggage Statement of Loss Form after 5 Days
Consumer Affairs
In the unlikely event that we did not meet your needs as expected please feel free to email our
Consumer Affairs Department directly. We strive everyday to ensure you have the most pleasant
experience traveling with us as we expect you deserve. If you feel
we did
not we're here to help.
We encourage you to first address your concern with the local level manager at the time of your
travel. If you have already done so and have not found resolution do not hesitate to email us.
This department is soley for the usage for customer service resolution. This
department does not handle technical or question related support. Please refer
to the appropriate listing on this page.
Email Consumer Affairs
Charters
Our reservations staff will be happy to take the necessary information regarding your charter request. Charter quotes that are phoned in are generally responded two within 1 working day.
Phone: (907) 266-8385
Fax: (907) 245-5745
Email Charter Service
Era Alaska Air Cargo - Anchorage Central Office
Phone: (907) 243-2761
For a complete list of stations and contact
information please
click here.
Email Era Alaska Cargo Team
FlyAway Rewards Program - Earn FREE Travel FAST!
For general information of the program click here. For past credit requests click here. To check
your current balance of your account click here. If you still have questions please call us toll free
at 800-866-8394 or - Email -
Email Rewards Program
Group Travel Desk
Traveling with a group of 10 or more? No problem! Era Aviation has "bulk" group rates for you!
Call or email anytime!
Phone: (907) 266-8470
Fax: (907) 245-5745
Email Group Travel Desk
Sales and Marketing Department and Community/Public Affairs
Phone: (907) 266-8386
Fax: (907) 245-5745
Email Sales and Marketing
For Reservations and General Information please contact our Reservations
Department at 800-866-8394.
Era Alaska Corporate Headquarters
Era Alaska
4700 Old Int'l Airport Rd.
Anchorage, AK 99502
Phone: (907) 248-4422
Fax: (907) 266-8384
