Era Alaska Air Cargo - Anchorage Central Office
FlyAway Rewards Program - Earn FREE Travel FAST!
Group Travel Desk
Sales and Marketing Department
Era Alaska Corporate Headquarters
4700 Old International Airport Road
Anchorage, AK 99502
Phone: 800-866-8394 (toll free, outside of Anchorage only)
907-266-8394 (in Anchorage)
- Receipt requests will be charged a $10 research fee per ticket number.
- Refundable tickets will incur a $10 fee for refund per ticket number.
- Receipt requests will be charged a $10 research fee per cargo airway bill number.
Baggage Services/Lost and Found
Saint Marys: 907-438-2246
Note: Within the first five days of making your claim and initial baggage loss, please contact the local airport where you placed your baggage claim. After five days of checked baggage loss, please download the Baggage Statement of Loss Form shown below. Please note that this form must be mailed within 14 days of travel to be considered for loss payment.
Baggage statement of loss form (Submit five days past date of loss)
In the unlikely event that we did not meet your needs as expected, please feel free to email our Consumer Affairs Department directly. We strive everyday to ensure you have the most pleasant experience traveling with us as we expect you deserve. If you feel we did not, we're here to help.
This department is only for customer service resolution. This department does not handle technical or general questions, related support or any assistance with FlyAway Rewards accounts. For general questions or other assistance, please call us at 800-866-8394.
Era Alaska Air Cargo
Anchorage Central Office:
Phone: 907-266-8470 Fax: (907) 245-5745
Sales, Marketing and Public Relations