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Reservations and General Information

Toll Free: (800) 866-8394 (outside of Anchorage only) / (907) 266-8394 In Anchorage
Fax: (907) 266-8391
Group of 10 or more? See below for our Group's Only Desk Information!

Accounting Department

Phone: (907) 266-8300
  • Receipt requests will be charged a $10.00 research fee per ticket number.
  • Refundable tickets will incur a $10.00 fee for refund per ticket number.

Baggage Services

Anchorage (907) 865-8735
Deadhorse (907) 659-9222
Barrow (907) 852-8333
Fairbanks (907) 450-7219
Bethel (907) 543-1518
Kodiak (907) 487-4363
Kenai (907) 283-3028
Kotzebue (907) 442-3020
Galena (907) 656-1875
Aniak (907) 675-4572
Homer (907) 235-5205
Nome (907) 443-2414
Valdez (907) 835-2636
Saint Marys (907) 438-2246
Cordova (907) 424-3278
Unalakleet (907) 624-3595
Note: Within the first 5 days of making your claim and initial baggage loss, please contact the local airport where you placed your baggage claim. After 5 days of checked baggage loss, please download the Baggage Statement of Loss Form shown below. Please note that this form must be mailed within 14 days of travel.
If you have further questions or comments feel free to email our Baggage Service Team:

Baggage Statement of Loss Form (Submit 5 days past date of loss)
 

 

Consumer Affairs

In the unlikely event that we did not meet your needs as expected please feel free to email our Consumer Affairs Department directly. We strive everyday to ensure you have the most pleasant experience traveling with us as we expect you deserve. If you feel we did not we're here to help.
We encourage you to first address your concern with the local level manager at the time of your travel. If you have already done so and have not found resolution do not hesitate to email us.
This department is solely for the usage for customer service resolution. This department does not handle technical or question related support. Please refer to the appropriate listing on this page.

Charter Desk

Phone: (800) 866-8394 / (907) 450-7241 Fax: (907) 266-8391

Era Alaska Air Cargo - Anchorage Central Office

Phone: Toll-Free 800-866-8394, In Anchorage 907-243-2761
Our main cargo office is located in Anchorage at 4750 Old International Airport Road. For more information regarding cargo shipments please visit our Cargo page.

or - Email Era Alaska Cargo Team

FlyAway Rewards Program - Earn FREE Travel FAST!

Read more about general program information. For past credit requests visit our Mileage Plan. Check your current account balance. If you still have questions please call us toll free at 800-866-8394 or 907-266-8394.

Email Rewards Program

Group Travel Desk

Traveling with a group of 10 or more? No problem. Era Alaska has discounted group rates statewide! Call or Email for details.
Phone: (907) 266-8470 Fax: (907) 266-8391

Sales Department

Sales and information:
(800) 866-8394 ext. 8385 or (907) 266-8385
Fax: (907) 266-8391

Marketing and Public Relations Department

Marketing, PR, and Media information and inquiries
(800) 866-8394 ext. 8386 or (907) 266-8386
Fax: (907) 266-8391
For Reservations and General Information please contact our Reservations Department at 800-866-8394.

Era Alaska Corporate Headquarters

Era Alaska
4700 Old International Airport Road
Anchorage, AK 99502
Phone: (800) 866-8394 / (907) 248-4422
Fax: (907) 266-8384
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